Refund and Cancellation Policy
The customer acknowledges that the amount of the fee for the service is based on the Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event, Nerd Hosting terminates the Agreement for Customer’s breach of the Agreement in accordance with AUP/TOS, or Customer terminates the service for Nerd hosting breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement. The customer also acknowledges that a minimum of 7 days cancellation notice or downgrade of the current package prior to the following renewal term must be given in writing to Nerd Hosting or the Customer will be responsible for full payment of the following term. The cancellation request will be subject to the following guidelines:
- A cancellation request must be submitted to the billing department by opening a ticket or by canceling Billing Portal.
- Cancellation requests must be submitted from the main email address on file with Nerd Hosting
- Cancellation request must contain the main IP address (VPS/ Dedicated Server account) or main domain (shared/SSL/reseller account) of the hosting plan you wish to cancel
30 Day Money Back Guarantee (Refund Policy)
All new Nerd hosting Customers are eligible for a 30-day money-back guarantee on all hosting packages upon written request, except for VPS & Dedicated Servers. The definition of a new customer has never purchased services from Nerd hosting in the past.
If you exceed your bandwidth limit within the first 30 days of service you are not eligible for the 30-day money-back guarantee.
VPS, Cloud VPS, Dedicated Servers, Cloud Servers, Infrastructure Services, AWS, or Google Cloud Computing services are not eligible for 30 days money-back guarantee.
If the TOS/AUP agreed upon when ordering has violated this voids your eligibility for the 30-day money-back guarantee. Nerd Hosting reserves the right to deny the refund if we feel abuse of services has occurred.
